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Door & Window

This pocket door has been abused by a rental guest and one of the stop lock clamps has been yanked off and cannot be found. Can I get a replacement? The inside measurement of the track is 1.5 inches. Thank you, Robb.

Hello. Can you please tell me what parts I need to purchase to repair the window in the photos? The tab that is spring loaded and keeps the window from falling down is broken off at the tip or windows edge so it no longer catches. The first 4 photos are of the working side. I tried to use your web ... (cont.)

I cannot find one that has a latch and the latch catcher on the surface of the door. Holes 4 15/16.

There are 3 parts to this latch. 0250-1/0250-2/0250-3. Don't know which one is bad, but would like the whole assembly.

I would like to install a key lock in a vinyl sliding door. It only locks from the inside right now. The brand on the handle says Pella. Could you help me with purchasing the correct lock? I watched your installation on Youtube, but I wasn't sure if that lock would work for me. Thanks LeAnn ... (cont.)

I have an Andersen window and one of the sash cords failed. I want to replace all the cords but I notice I need a number from the original sash cord part in order to order the parts from you. This means I have to take apart the window BEFORE I order the part. Is there some other way I could get the ... (cont.)

I tried to use the part identifier on the website but it isn't working for some reason. The first two photos are the top of the balance. The third photo is the stamp. And the last two are the bottom. Which balance is this?

Hi . I have both pivot shoe was damaged. Can you help me to find replacements parts Size. 1/14". W. 1/2". Thick Thank you

In your videos of other shoes it looks like there is a slot to install the pivot bars in and it makes re-installing the window look so easy. With the 15-211 however, you have to wedge the first pivot bar in, tilt the window up to allow it to move and then try to fit the other pivot bar in the other ... (cont.)

The code on my balance has these numbers 11600-17 as well as 827 and BK91 195. thanks

I recently ordered (6) 15-195 : 1-1/4" T-Lock Balance Shoe parts to replace the ones on my window that were broke. I read a reply from one of your technicians to another poster and thought that we had the same windows, but alas, they are .25" too long. I only need ones that are 15/16" I've already a ... (cont.)

Need to replace the following Anderson Narrowline window sash balances: E219 #27 ( manuf. date 5-85) BP812 #27 ( manuf. date 3-85) I need to know what the conversion is to new part numbers. Thanks. Steve

The above photos TRP-roller-1/5 are from what I believe to be a Dorwal sliding glass door, installed in the late 1980s. The fixture is brass, the wheels are metal. Dimensions are approximately: 2 1.4" long x 1 1/16" tall x 11/16 wide. The bearings in both rollers are shot. Would love to find ... (cont.)

Looks like a 2003 year door judging by the 2003 stamp. This part is not original, it is a replacement part. We used brass replacements in a pinch. Looking for stainless steel replacement rollers. The door has very heavy use, and brass will only last me a year.

On the side of the Channel it says 32 5 . It is a 33" balance the needs to handle 28-32 pound window. I need 4 of them. Please let me know the total price, shipping and handling. Thank you, Tom

I have Alenco windows installed around 1984. The balance is stamped 2730. Does your product S371-28 work in the Alenco window. If so do I need the black top caps and no additional pieces? All the plastic pieces on the current windows have failed.

Hi - I have awning windows that were installed 10 years ago. Some of the cranks have worked their way out of the operator. I can't find any manufacturer name or indentifyer information on windows or operators. On inside of operator is stamped SD and made in USA. They are white The dimensions are ... (cont.)

The picture is of the clip holding the sash cord at the top left of the window as viewed from the inside. The sash cord is attached to the block and tackle balance assembly at the bottom. It looks like most of the balance assemblies I saw on here are actually screwed in but mine hang from the top of ... (cont.)

I have an Andersen window and one of the sash cords failed. I want to replace all the cords but I notice I need a number from the original sash cord part in order to order the parts from you. This means I have to take apart the window BEFORE I order the part. Is there some other way I could get the ... (cont.)

I've found the parts I need on the website, but what does the 932 mean on my part? Do I need certain length or strength? And how long does shipping take?