Viewing all customer Discussions for:

Door & Window

Hi, I put an order about a month ago. For the ordered parts Series 600 Spiral Tilt Window Balances, are there any foam pipe insulation stuff with them? My old spiral title windows balances have some white foam pipe insulation stuff to affix to the balance end near the red tip. I could not find th ... (cont.)

C24-6#31 11-85 and 11600-17 are the only markings on the balancer

Hello I need to replace a Gapxo balance for 1 of my Windows Watched your tutorial and am sending measurements : 28" long - minus end caps # 2740 a Please let me know if there is anything else I need to send in order to complete this request. Thank you for your help! Jane

It looks same as my originals, but it only has one screw hole. My has two screw holes. I was wondering if they come with two. If not, I can drill in second hole. That should work. But, I was just curious...

I am trying to locate a control that looks like the one pictured. It measures 11" arm length from the center of the gear crank to the center of the bearing at the end of the arm. This one mounts with screws from behind. Is this a product you have?

Sorry that you don't carry the screw pan head in the beige color for the 3/8 inch width. Your online catalog suggest that the 3/8 inch screw is the proper size for the window mount casement lock,#33-072 . My question to you is: Could I use the 3/4-inch width screw instead of the recommended 3/8- i ... (cont.)

the spring part goes where the screen door hinges attach to

I would like to receive your assistance inn locating this hardware for me on your website. It is 13/16 wide and about 5/16 into the window. Please see attached photos. I look forward to your assistance Thank you

The first picture is my old crank. The second picture I ordered from you a couple of months ago. The issue I am having is the arm on the new crank is longer. Thank you Wendy & Jeffrey

Hi, looking for Anderson window balances with the numbers P7012 R 684, P7012 L 684. The windows were installed in a building that was constructed in 1985. The numbers were hard to read and didn't show when a photo was taken. Thanks for your help. Ron

The attached part is a picture of our Thermo Industries replacement Guardsman windows (1990) pivot shoe. Would you have pivot shoe to replace this part? We are in need of 20 pieces. We purchased our windows from Advanced Window Systems with a lifetime warranty. They no longer carry these windows. ... (cont.)

Looking to replace the crank hardware for 2 windows

Don't know what happened to this part, must have been stuck to the broken channel guide. Can you help identify so I can order a replacement?

I ordered 30 of these that did not fit. The prongs were too wide and too long. I am returning them today and have included an old one to help identify. The return policy said I must reorder them. I'll be glad to do so if I can know what to order. Thank you!

Dear Swisco, I have a dozen 40-year-old storms. Some of the hardware is hurting. I’m attaching 4 JPEGs with tape measure for sizing purposes. I tried to open up the storm, but it seems riveted and doesn’t come apart easily. Two questions: 1. Do you have replacement parts for the latches and co ... (cont.)

I have a customer who has Wenco double hung Windows that was made around 1984 and need parts.do who have a part list for these windows here two more pictures also window size-might not be exactly glass: 33 1/8 tall and 27 3/4 wide window: 32 1/2 x 75 1/2 what we looking for is 2-balancer and cl ... (cont.)

Please review the attached photos and may you please advise me on what you suggest I do in regards to this hardware and point me into the appropriate department on your website to purchase any hardware if any. Thank you in advance for your time

I'm hoping you can help me identify this closer. It's in a commercial building, was trying to avoid drilling more holes

Hello, I have a Milgard double hung vinyl window. The channel balance popped out after I opened the window (it's been a little tough to lift lately anyway). The spring on the channel balance is stuck under full tension - I'm assuming this is the faulty part. The marking on the part is: 26 5 AX CM ... (cont.)

Hello, I recently purchased the 20-006 Crestine clutch set, which seemed like a miracle after many hours searching online for replacement parts! My issue now is how to get these clutch pieces to engage with the window sash's metal slots. I've tried pulling the clutches down and "locking" them in pla ... (cont.)