Viewing all customer Discussions for:
Door & Window

Quick Learner
Jul 7, 2015
Quick Learner
Jul 7, 2015
Searching for 30972
Looking for Truth Casement Roto operator made by Truth with the number 30972 under the arm and an x'd out 30553 or 30353, not sure on that one because of the x's. Homeowner claims windows manufactured by Atrium
Handy Person CT
Jul 7, 2015
Handy Person from CT
Jul 7, 2015
What size spline is 39-187?
What size handle fits this bore? I tried 3/8 handles and too big.... It must be either 11/32 or 7/32 right?
Quick Learner Winnebago, IL 61088
Jul 7, 2015
Quick Learner from Winnebago, IL 61088
Jul 7, 2015
Window Locks for a Bow Window
Do you have replacements for the locks on a bow window? Please see image attached.
Contractor Indiana
Jul 7, 2015
Contractor from Indiana
Jul 7, 2015
Weep hole and cover
Getting water in from flush mounted weep holes when water runs down window.....opening 1 X 1/4 Looking for deflecting cover with flapper Do you have that combination
Contractor CT
Jul 7, 2015
Contractor from CT
Jul 7, 2015
Andersen window crank
Hi again Guys, Do these pics give enough info to tell the needed part?
Home Owner Syracuse, NY
Jul 7, 2015
Home Owner from Syracuse, NY
Jul 7, 2015
Coil Balance Shoe, Pivot Bar Fail
I have 3 balances that have failed. I'm trying to identify the replacement parts to order. See attached photo. The pivot bar is 2.5" long. Screw hole is 1.25" from business end. The metal cam has failed. I'm assuming I'll need to replace the whole shoe. If I can get away with a cheaper soluti ... (cont.)
Home Owner
Jul 7, 2015
Home Owner
Jul 7, 2015
Ordered wrong window lock
Hello, I ordered several window locks a while back to replace ones I have that are broken. I just now got around to installing them and realized they aren't the right size. The hole spacing is correct and the footprint is also right, but the locking part is too high. In the attached photo, the one o ... (cont.)
Quick Learner
Jul 7, 2015
Quick Learner
Jul 7, 2015
Searching for bp1
Hi Which of your products would replace a box with the following 2 stamps: BP1 12126 4-8 (I think) and 11600-2 Thanks
Home Owner Pismo Beach, CA
Jul 7, 2015
Home Owner from Pismo Beach, CA
Jul 7, 2015
Philips Product Window Latch ?
This part is the security lock/ latch in a Philips Product window in prefabricated home. The component that is attached to the upper window section (stationary portion) has broken across left side. I appreciate your assistance in finding out what part/ parts are needing to be replaced. ... (cont.)
Home Owner Phoenix, AZ
Jul 7, 2015
Home Owner from Phoenix, AZ
Jul 7, 2015
Window Channel Balance
I need to replace my window channel balances. They have a stamp saying 25 9 B.S.I. PD. I cannot find any balances with this exact numbering but from researching, it seems the 350 series, specifically S350-25 option 2420 will make a viable replacement. Would this be a safe assumption? Thanks T ... (cont.)
Home Owner Memphis, TN
Jul 7, 2015
Home Owner from Memphis, TN
Jul 7, 2015
Locating replacement part - Truth
I am having difficulty locating a replacement part for my casement window hinge. (Part of the stem on the crank broke off.) Photos of the broken unit is attached. IMPRINTS on UNIT: crank base, underside: US PAT. 4,241,541 crank base, top side: 12 03 9.5" arm, top side: EntryGard Tru ... (cont.)
Home Owner Destin, Fl
Jul 7, 2015
Home Owner from Destin, Fl
Jul 7, 2015
Keller Tilt Window Glazing
Glazing on a tilt out window measures 3/8 by 3/8". The tilt out parts match Keller Tilt but I cannot find any markings on the windows for brand.
Quick Learner Austinburg, Ohio
Jul 7, 2015
Quick Learner from Austinburg, Ohio
Jul 7, 2015
Need several of these pivot shoes
Pivot shoes are 2 1/16" long, 1 1/4" wide and 9/16" thick (deep). As you can see from the photo where the shoe has been removed from the window, the metal part inside the shoe that the spiral balance attaches to has broken. I have this problem with a number of my windows. I'd like to be as sure a ... (cont.)
Home Owner San Clemente
Jul 7, 2015
Home Owner from San Clemente
Jul 7, 2015
Current stamp is stronger than sash weight
I think I need 33" Series 390 Channel balances Channel inside width is 1/2" The top matches the size of 19-002 The bottom matches the size of 15-001 (1-1/8 deep) The marking is 32 5 Caldwell FM The windows weighs 26 lbs. Should I order 3240 for 23-28 lbs. or 3250 for 28-32 lbs ?
Quick Learner san Jose CA
Jul 7, 2015
Quick Learner from san Jose CA
Jul 7, 2015
Weight rating for 29 9 balance
Hello I have aluminum single hung windows made by milguard on or about 1990 channel length 30" " Width .50" series 380 the stamp reads 29 9 ET CMC 2 I need to know the weight rating
Quick Learner Honolulu, HI
Jul 7, 2015
Quick Learner from Honolulu, HI
Jul 7, 2015
Do you have 39-312 in white?
I believe I have a 39-312 operator, but I need it in white. I need 14 but I wanted to purchase 1 now and make sure these are the ones I need. Also, I needed to remove the railings to disengage the operator. Is there an easier way to disengage and install these operators? What would be the shipping ... (cont.)
Quick Learner texas
Jul 7, 2015
Quick Learner from texas
Jul 7, 2015
Looking for replacements
I need the entire part that is shown on the pics. I dont understand the terminology that is used for the windows parts, all I know is I need 4 of the items pictured. They have 2720 stamped on it, and they are 28 inches long. I followed the instructional video provided to get the correct measurement. ... (cont.)
Handy Person pa
Jul 7, 2015
Handy Person from pa
Jul 7, 2015
piece for coil balance shoe
Im am looking for the piece that goes from the window to the coil balance shoe not the metal cam in the shoe the metal piece that fits from window into the shoe series 15-181 shoe but i lost the clip thing from window into shoe
Home Owner Warren, NJ
Jul 6, 2015
Home Owner from Warren, NJ
Jul 6, 2015
Andersen Sash Support Replacements
Andersen Window Model 2032 Sash Support ID: B83 4A19 933 Please identify your replacement part. Sorry that I sent this request to you Contact Page. Hope one of these works. Best, Mike
Home Owner Middleville MI 49333
Jul 6, 2015
Home Owner from Middleville MI 49333
Jul 6, 2015
Awning window operator - MCA 4653 - "ADL"
There was an information plate on the window and I found in caps "ADL" and "patrician series" and MCA 4653. That is all I could identify. Thanks for any help that you can give. Jim