Viewing all customer Discussions for:

Door & Window

I have an Anderson sash balance with a snapped cord. Need a replacement. The numbers that are stamped on mine is as follows; EE 4 25 28 this is out of the garage. They are single glazed glass. Going by the glass size puts the window at a 28310. Do you carry the correct balance?

I am in need to replace rollers for a Peachtree Sliding Patio Door (Citation) that was installed in my house in 1970. The thickness of the Aluminium door frame is 1 inch. Please tell me if the rollers with Product Code: 81-112 is the correct parts or if you have other recommendations. ... (cont.)

After watching your videos (which were a great help by the way) I decided to weigh my sashes before ordering new spiral balances and they came in at 29.8 lbs. According to your website the red tip balances that I'm replacing are only rated for windows that weigh up to 29 lbs. I know you said the wea ... (cont.)

I need replacement of my Wright window regulator/controller, part#7701 (fits Norco Casement Window). The metal bar is 13.5in long.

Need some replacement screen locks for 1990's Harvey window screens. Attached picture shows what they look like.

I would to confirm that you have the following parts: 1.Lock shoes: see attached size of lock shoe. 2.Pivot bar: Specially the position for two screws. See attached for size of pivot bar. Thanks a lot,

I need a couple of balance pivot shoe as shown in the picture. I couldn't get any markings. Any chance you could tell what part from the picture? The height is 2", the width is pretty close to 2". If precise measurement is needed, I will try to take it out. I appreciate your advice. Thank you. ... (cont.)

Hello, I have windows that are approx. 9 years old bearing the labels: Series:Mark 40/50 Premium STD - AAMA/NWWDA 101/ I.S. 2-97 - H-LC25/35-52X96. The retainers that keep the spring loaded balance are breaking at the top and allowing the balance to move out of the window. Need replacement caps ( ... (cont.)

wanted to get a plastic operator cover for Truth. but all I see on your website is a center hole. my operator has the hole on the right. do they make a cover for the right

I have been looking at your part #33-089 and wonder if you can get this with a truss head rather than a pan head? White truss head #6 x 3/4" screws are darn hard to find I am learning.......thank you!

I believe 39-028E is the part I need. I am having trouble matching the color of either beige or dark bronze. There is the number 5 stamped on the back. Based on the picture do you recommend beige or dark bronze? Dave H

First image - Shoe (I believe) is broken on the top and bottom on two windows. Second image - Not sure the piece but the bottom of the window I think that goes into the shoe? I contacted the maker and they are stating they no longer have the pieces. The windows are only 8 years old and I need t ... (cont.)

This handle is 7 1/4" long on the inside piece and 6" long on the outside piece. Distance between screw holes in 5". Center key lock.

hello we have some visions 2000 doublhung windows and are trying to find replacement balances like the one in this picture. We need 21HD,20HD,14HD,15HD any help you could offer would be great. Thanks your pal, Matt.

My customer is looking for a patio door handle that is from 1988, they believe it is a Pella. The measurement between the holes of the handle is 4", and the whole length is 7 1/8". Can you please let me know if you can help. Thanks so much

I have a 31 lb window with 3/8" spiral balances. Neither the red tip or the green tip spiral balances are rated for this weight. What do I do?

I am looking for this particur window lock

Good morning, I would like to know the number of this part that is in my attachment. Any information you could give me would be helpful. Thank you Denice

I'm looking for a Hinge Arm for a 1980 pella casement window. It is approx. 4-1/2 long and 1/2" wide. The Nylon hinge shoe attaches to this part. The window is 28x48 and opens inside out from right to left.

Dear Sir or Madam: The numbers stamped lengthwise on the slides are, from shortest to longest, 1520, 2020, and 22B. Each slide has "B.S.I." stamped across its width, in tiny letters, to the right of the number. The spring broke in each of these. The windows from which they came were old when I ... (cont.)