Viewing all customer Discussions for:

Door & Window

Have a 21" x 1/2" by your measurements window channel balance . There is also a 2040 indication .Problem I'm having is there is no match on your selection page to mine. The shoes are different bottom shoe looks like a 15-002 and top shoe looks like a 19-005. Wondering if a series 380 or 385 would ... (cont.)

I need replacement latches from the picture I sent. The house was built in 1967. I have no idea what make these are. Any help you can give would be appreciated. They have a lip that fits into a little cutout in the window frame to latch and you have to pull the front part up to unlatch them. ... (cont.)

what is the gold screw for that came with the for 39-146? thank you

DNS IND Miami, Fla is marked on door handle. Screws are 5"apart.lock gets stuck.Thank you for your help.

Hi, I need to replace the balance and guide for two different size windows. One is 33"x33 1/2" and it uses S380-32 balance. The other window is 20"X33 1/2" and I am not sure which balance I need? I also need to replace my window's top guides. But don't see the guide on your website list. I kno ... (cont.)

I am looking for tie bar that is 8 and 5/8" long, with two rollers spaced 6 and 1/2" apart. The part # 38-903 is similar but way too long. Please give me the part number, price and if available. Thank you.

Attached is the hardware we are looking for. Please let me know if you can tell what type it is. JOHN, Service Manager

looking for latches for metal frame widows see attached pictures.

I'm trying to figure out what replacement channel balances to order for some aluminum, single hung windows. This website has been great walking me through the different options. I believe what I have is a 16" Series 385 (althought the shoe doesn't look exactly the same, but size-wise is exactly rig ... (cont.)

My crank mechanism seems very similar to part 39-097 except the bracket that attaches to the window itself does not match dimensions in photo on your website. The base with gear mechanism and the arms all seem to be same dimensions as listed in on line photo.

Looking for a replacement door handle for our patio door. Something similar to the Acorn sets you have in 3 1/2 inch hole centers, but our door is 1-1/2 inches thick. Do you have something in a dark finish wiht a wood handle that will fit our door? Kay

Hi I have a broken channel balance and need to replace it. It is a single hung vinyl window. The Pics are attached that show the ends and the markings on the balance are: 28 3 EX CMC 7. Can you tell me what I need? Thanks, Dan

I wish to replace 1/2 inch by 25 inch sash balances on my vinyl windows. The only marking on my existing balances is the number 2420. I need to know what replacement part to buy.

old part is BD-10 7#27 4-89 what is the replacement part

The white metal cams in my part 15-177 are always breaking. Is there a replacement part with a plastic cam that I can use in place of it.

I have some Bonneville windows I installed for a customer about 12 years ago and most of the balance systems are failing. They are labeled Unique. The balance parts seem to be a plastic and not galvanized metal as I find in your online catalog. Please see pictures and see if you can help me out. ... (cont.)

I have an old fashion metal security /screen door that has a top n bottom glass n screen with bars. My handle broke so I removed it and would like to replace the handle so I could lock my door again with a key. Do you sell replacement. I can not find the part in the Home Depot or lowes. Eva ... (cont.)

Dear Expert, Thank you in advance if you are able to identify the small brown plastic part that is held in by two screws. The broken part holds the locking latch in place for this dual crank window. Albert

I need 2 wheels for this sliding door. The house is about 28 years old. The wheels are stuck. The diameter of the wheel is 1 11/16". I wonder if your # 81-116 (1 3/4") wheel will work. If so, please let me know what would be the axle for this particular wheel. Also, the thickness of the wheel is ... (cont.)

I have a customer that is missing a door strike on a sliding glass door. I attached pics showing the lockset and a pic showing where the missing strike plate was. I am not sure what strike plate to order. Thanks, Jon