Viewing all customer Discussions for:

Door & Window

Hello, I need to order a couple sash balance replacements. The numbers on my current bablance are: 11600-17 D75 7#27 1-87 Which replacement part should I order? Thanks Doug

I need help in identifying this and buying a replacement part for my window. The window is a crank single pane glass casement. There is no identifying names of the window company anywhere. I've attached a picture of the original one and another with the broken handle. Please help! ... (cont.)

I have extruded rollers for our double pane windows. The windows are heavy and have crushed and reduced the rollers to flat sliders. The brackets are grooving the bottom of the window frame. Do you have an equivalent replacement. 3 1-2" screw shown for scale.

I'm interested in purchasing your 26387 vent lock kit. Can you tell me how well it secures a double hung window? Thanks, Julia

The stamp on this 29" channel balance says 28D. I called a repair shop here in town and they quoted me $55 for the install, etc. but was wondering if it was simple enough to do myself.

Hi - Attached is a picture of my balance. What model do I need? I have both a 20 lb sash and a 27 lb sash. However, the windows are the same size and the balancers ends and size are identical. The body length is 32 in. and the width is 1/2 in. Thanks, Terry

I need to replace these broken sash spring/pulley mechanisms. I don't see the little black L shaped piece which screws into the window woodwork cavity. I am willing to use whatever works. I have a 3/4 inch channel. I need all 4 spring units for 7 windows. I also have some longer 64" windows that I'd ... (cont.)

I need to order 4 replacement parts for windows. Someone replaced one of them before. I think it will be your 385 series 22" long. The origional is stamped; 21-3 ED5 CMC 68 and the replacement is stamped; 21-3 EE5 CMC 75. Thanks, Gary

My sliding window weight 60.5 lb. One of the channel balance string broken. the stamp is 32DS61L. Its metal length is 33". I think S351-33 will fit. But I am not sure which option I should pick. 3230 or 3260? Please help, thanks, Shujin

Hi, How do you remove the screws on the crank operator? Please see attached. The screws are hidden under the wood frame. Thanks

I need to replacement my channel balance and order take out clips. My channel balance is 28 inches and the stamp reads 2740 B.S.I. and a upside down R

Fixing Nuair aluminum windows in my daughter's house. Windows are double glazed. I have one of the balances in front of me. The markings are: 28DS DL 38. There is also BSI placed at 90 degrees between the 28DS and the DL. The foot appears to be 15-004 or 15-005 and the top is 19-005. Wha ... (cont.)

please help me order correct balances- my balances have on the metal channel 27-C however measurements by your requests are 28 inches. please note pictures sent with this email. advise which are correct for 7 windows toal 14. Bill

I need a 6' piece of bottom track for 2 3' sliding glass mirror doors, 7' tall from Falconer Glass Industries, Category 2. That was the sticker on the back of the mirror door. Thank you, John

Thanks for posting! When measuring your length, make sure to only measure the tube--do not count the tip and the spiral protrusion in your measurements. If your balance still comes out to be 28-1/4", then we do recommend that you go with an even 28" length.

My balances do not have a clear strength mark. The only writing I can find says '28 3 BO CALDWELL'. Does the '28 3'. Mean Inshouldnchoose 2830? These are 1/2 x 29 inch balances. Thanks!

Thanks for posting! Please take a look at our 83-115 Pella Latch and our 83-119 Pella Screen Protector. Do you think these match your existing hardware? Let me know!

I purchased subject (item# 21-044) but I cannot get it to function so that the pin moves up and down. It seems as if I need either 21-150 (nylinder) or a nylor grommet to enable it work. Please advise. Thanks

The bottom track on our sliding patio door is starting to shred apart. The house was built in 2004. The track is about 1 3/4 inches wide, with a centered rail. There appears to be one of those metal 1/4 inch round track covers over the rail which is also starting to shred. The sticker on the ... (cont.)

Hi, I'm trying to do a favor for a friend of mine by replacing the broken latch on his Pella Screen Patio Door. I checked out your tutorial (very nicely done by the way) and it seems straightforward. Problem is with the interior side of the mechanism. I don't have two screws...I have a handle with ... (cont.)