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18-171 Stepped Sash Guide, Alpine

Want to replace locks and stops

Hello, I don't see any channel balance guide similar to mine. Could you please help me? Thanks a lot!

Hello, I'm looking for 10 of this Atrium vinyl window upper balance catches, I've attached photos showing the complete undamaged catch and the broken catch next to it, also photos showing the upper catch in the upper window frame. I appreciate your assistance with finding this part. Thanks, Bob ... (cont.)

The installation of the new balances went pretty well, and 10 windows are running like new. Wife is happy. :) However, on the last window (seriously, it was the LAST window :( ...), I found that the top of the frame had been blown out when the original balance failed. The top of the frame is ven ... (cont.)

I have a broken balance but I'm not sure your replacements will work. I'm not sure of the window manufacturer. The bottom plastic has a different shape than the ones on your site. The stamped number on the metal is 26 9. The metal measured 26-11/16?

this part catches the channel balance, what is it called and where can i get one. thanks

Hello, I think this is a Kinko window. I?m unable to identify a similar guide from your part listing, can you help? The window frame identified the window as part number H-LC25-54x90, series 1000, PL # 034-019. It was installed in about 2001.

We need a new piece see above metal with screws and plastic part please. Marci

I'm ordering several 30" series 385 channel balance, but I'm not sure what top sash balance to get, either the 5/8 or 1/2. The top sash I have doesn't match anything on your website. I enclosed some pics.

Do you have a replacement for this? I bought and installed your model 28" SERIES 385 CHANNEL BALANCE which works great & I'll need more for other windows. Product Code: S385-28 Thanks

Hi, I have determined that we need to replace some of our channel balances with the S385-28" model. I also have a broken piece that screws into the top of sash that I think is called a Top Sash Guide. Pictures of a non-broken one in a window and of the broken one are attached. Is the 18-174 the c ... (cont.)

I need help identifying the name of this part as well as where I can find it please. Any help would be greatly appreciated. I don't see any identifying marks on the window or the part. Thank you!

the guide length is 1 3/4" also uploaded picture of the channel balance that it goes with. thanks ken

Hello,I have reordered window balances from you before and when we tried to fix our window something snapped and I ended up with a hole in the top part of the window part that opens as the balance went straight through it. I was so done trying to fix this window that I didn't look at it for another ... (cont.)

I am looking to locate the plastic part on the side of the windows which stabilizes this window.Thanks,Eric

Hi there! Just got my S380-34 Channel Balances and upon replacing one, I found the pictured part (a shoe?) is cracked and will not hold the top of the CB. I searched your site and did not find these, so do you carry these parts? It is 1.5" overall length 1 and 3/32" wide exactly. I am hopeful you ... (cont.)

Opening in window portion is 5/8" there is a 1/2" gap on either side to where it connects to the frame. I know I need a 28inch channel balancer but I don't know which one specifically. Including photos.

HiCan you please tell me which series to purchase?In the picture with 4 channels-they are 2630 and 27 inches long.In the picture with one channel, it is a 2930 and 30 inches long. This one seemedTo come out of a window with another 2630 might b the reason the window was broken. I have 13 windows to ... (cont.)

channel rail, the metal measures 27" not including the plastic. I'll also need plastic inserts for the window pane. I'll send that separate

Hello, The only thing it says on my balancer is 27-4, and from what I can tell, these look like a 28" Series 395 balancer and 18-008 Sash guide. Could you confirm the model I need to replace the balancer and sash guide in the attached pics? Thanks, Tim