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82-265 Multi-Point Mortise Lock with Face Plate, 11"

It is from a reliabilt sliding door from lowes approx 5 years old

I have what appears to be a Prime 411 sliding door. The internal latch mechanism is broken and won't engage. The door itself is in good shape (2018 build), so I would ideally like to replace the part only. Thank you for your help!

The latch fell out of my Jeldwen door handle and I tried to re-install after watching your vidoe. The latch will not stay in. I understand I may need to replace the entire mortice lock but cannot find the one I need on your website. It is a double-pronged keyed lock. It 12 inches long. ... (cont.)

Could you help me locating this particular part (keeper).I attached the sticker from the door for reference (SO AC 70)Thank you very much for your help.Jeff C.

I have a Silverline #2900 SH Sandstone Low E sliding glass door that was installed in Dec 2012, new house. I found a mortise lock, below, that seems to meet the mounting specifications and functionality. I just want to confirm this product will work and if not, what is the return/replacement polic ... (cont.)

It is hard to lock and times it will not lock even if key is turned all the way

We'd like to order a replacement kit but that has a key entry from outside

Missing striker

I can not find the manufacturer and have 3 of these doors. Two of Wich are broken. Please help!Alan

Hi, I have this sliding glass door with hook latches that both hook inwards toward the middle point between them. I need a keeper that will fit. See photo for lock style and spacing. There's a set pin in the middle that needs to be engaged in order for the lock hooks to close, so there has to be ... (cont.)

Hello, I need a replacement for a lock that is broken and I found this one on your site but I am not sure if it is correct: https://www.swisco.com/SS-Multi-Point-Latch/pd/Patio-Glass-Door-Replacement-Internal-Locks/82-259 I have attached photos of the broken lock, please let me know if you need ... (cont.)

Hi, can you please tell me that Model member the size please?Thank you !William

Need the locking part.

I am looking for the keeper side of this lock. It is a JW sliding door. I have the handle side and need the other side that holds the lock.

Hello, I am in search of the latch mechanism along with the handle and latch level. Please advise. Thank you

I need to find a locking mechanism that is compatible with pre-drilled holes in door frame. It seems that this lock in blocking the holes, making it complicated to screw on new handle. Pictures client sent me that I have attatched, show what the problem likely is. You can see old the old and new han ... (cont.)

Hi, I have a patio sliding door and its lock doesn't work. It's JELD-WEN brand but the manufacture can only provide inside handle parts for us. I'm wondering if you sell the outside handle with the keylock? Thanks!

hardware that I ordered does not fit. The mechanism does not line up. Want to be able to lock keylock from outside.

Trying to find a replacement double lock mechanism.

9/16 in width 9 7/8 hole centers mounting holes.