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S380-24 24" Series 380 Channel Balance

I'm ordering S380-24. But, I need to replace a broken top sash guide, too. Which top sash guide is for S380-24? The weight of the sash is 13 lbs. Is 2330 the right option?

I have 2 series 380 channel balance. The channel balance w/o top and shoe is 24-7/16". Is this a special order?

Send us photos of your top sash guide, please include in your reply some dimensions and any markings such as names or patent numbers. Also please describe your window; manufacture and type.

Bought 380 -24 channels and need the right sash guide.

Everthing matches except the number? The number on my part is 24-3 J will the S377-25 option 2430 work on my window? I also need parts for PGT windows are these part numbers right 1820,1210, and 1720 cb? I got the number off the channel balances. And they measure 18 3/4" x 1/2", 13"x 1/2", 18 1/ ... (cont.)