Viewing all customer Discussions for:
Door & Window

Quick Learner Yuma
Feb 6, 2018
Quick Learner from Yuma
Feb 6, 2018
Imperial Window Latch/Lock
We live in a park model and have sliding windows with latches/locks. I think from extreme heat the latch has become brittle and broke. Is there replacement parts for latches/locks
Home Owner Phoenix, Arizon
Feb 6, 2018
Home Owner from Phoenix, Arizon
Feb 6, 2018
S390 balance doesn't install properly
Based on the attached photos and the following stamp numbers, one of your representatives recommended I get the series 390-23 and series 390-29 balances. 22 2 CT CALDWELL and 28 3 FT CMC 4 I measured the shoe and confirmed that it was 15-001. I received the channels yesterday a
Handy Person La crescenta, ca
Feb 6, 2018
Handy Person from La crescenta, ca
Feb 6, 2018
Aluminum window rollers
Having trouble finding these. Most are broken.
Home Owner Millbrook Alabama
Feb 6, 2018
Home Owner from Millbrook Alabama
Feb 6, 2018
Quick Learner Florida
Feb 6, 2018
Quick Learner from Florida
Feb 6, 2018
Snap in glazing ID
Hi, I'm trying to identify the glazing in the picture. It's 3/8" wide without the flanges, and 11/32" tall. Is this standard?
Quick Learner Alhambra, California
Feb 6, 2018
Quick Learner from Alhambra, California
Feb 6, 2018
Broken Window Balances S380-27?
Please see pictures, what is the status of figuring out what I need? Thank you...
Home Owner Somerset, NJ
Feb 6, 2018
Home Owner from Somerset, NJ
Feb 6, 2018
IVES hardware doorknob
Probably from 1979. The last picture enclosed illustrates the plastic, brass color washer that is missing( because it broke) from the two doors that have faulty mechanisms. I believe it is this small part that is causing me trouble. Do you happen to carry it? Thank you very much. Maria ... (cont.)
Home Owner Chesterfield, MO
Feb 6, 2018
Home Owner from Chesterfield, MO
Feb 6, 2018
Release for latch to lock patio door
I have a Series Patio Door Legance 2II Manufaturer Stipulace Product line #213-K-018 NFRC 100/200/300 When I close the door, I cannot lift the locking latch until I depress the little release, which is part of the locking mechanism on the door. My guess is that there is a part on the doo ... (cont.)
Landlord NC
Feb 6, 2018
Landlord from NC
Feb 6, 2018
Replacement interior storm door latch handle
Need to find interior storm door latch handle for what is shown in the picture. This hw was installed about 10 years ago so not original. The door itself is hollow metal installed mid 90s I would estimate. I would also consider replacing the entire latch set if another would be a drop in fit. ... (cont.)
Home Owner Florida
Feb 5, 2018
Home Owner from Florida
Feb 5, 2018
Channel balance for MI window
I have a DH window with broken shoe. Can't quite find the replacement part. We think its a MI window, but not certain. The pin from the window is a wide V shape, is that common, and will that fit into any replacement shoe?Attaching photos for clarity but: MI, 20C channel balance, broken shoe, V- ... (cont.)
Quick Learner NY/ SC
Feb 5, 2018
Quick Learner from NY/ SC
Feb 5, 2018
Channel Balance and screen retaining clips
I need some channel balances. There are 2 different lengths, 1 is marked 28C BSI, the other is marked 32C BSI. I don't know the manufacturer of the windows. I am the 2nd owner. I also need screen retaining clips. I do know the bottom shoe for the balance is 1" wide. they are also tilt windows ... (cont.)
Quick Learner East Bethel, MN
Feb 5, 2018
Quick Learner from East Bethel, MN
Feb 5, 2018
Patio door handle marked K K
Wondering if you have a replacement for the attached photos, patio door handle and hardware. The handle is marked with a K K (see photo). The holes are 4 (or probably 3 15/16") on centers. Thank you.
+7
Quick Learner Boynton Beach, FL
Feb 5, 2018
Quick Learner from Boynton Beach, FL
Feb 5, 2018
Unable to remove my roller from the door
First picture is clearly backwards but is what I believe to be the serial number from the door itself. As you can see there are two screws on each side of the door but the top one will unscrew but not come out of the hole. The bigger screw comes out completely but the roller does not move. I do ... (cont.)
Contractor san bruno,ca
Feb 5, 2018
Contractor from san bruno,ca
Feb 5, 2018
Help removing vent/security latch
Bob in San Bruno,ca I have several certainteed Combination Vinyl Window Vent / Security Latch similar to your 26-148 I have used a screw driver to pop out but it will not come out. Need Help..Tks Bob
Contractor USA
Feb 5, 2018
Contractor from USA
Feb 5, 2018
New Discussion Part Identifier email 3 with pictures
Hello, We are looking for a Corner Latch or a Slide Bolt that is metal, this one has a marking on it that is stamped. Inside of a circle there is a square that says A-S and under that it is stamped NYC. You can see this in one of the pictures. The small part that goes up has a number on it of 27 ... (cont.)
Home Owner Jackson county
Feb 5, 2018
Home Owner from Jackson county
Feb 5, 2018
Sliding glass door lock
Not sure brand or how to identify brand off door
Quick Learner Pleasanton, CA
Feb 5, 2018
Quick Learner from Pleasanton, CA
Feb 5, 2018
White sliding door latch
Hello, I have a broken latch that looks similar to the 82-240 but has different dimensions. Can you let me know what is the good replacement part. Do I need to replace the complee door handle
Quick Learner
Feb 5, 2018
Quick Learner
Feb 5, 2018
Handy Person Chicago
Feb 5, 2018
Handy Person from Chicago
Feb 5, 2018
hardware for opening windows (not the crank, but the one that the crank is connected to)
Not sure what the make/model of the window is, however we lost the hardware that sits in the window groove thats connected to the crank handle. Normal crank at Home Depot works for other windows that have this hardware. A couple of windows are missing this hardware. Please help. Kumar ... (cont.)
Home Owner Delray Beach, FL
Feb 2, 2018
Home Owner from Delray Beach, FL
Feb 2, 2018
Channel Balance Replacement
I am replacing channel balances for an aluminum window. The existing balances are 29" and stamped 28D. Your S350-29 seems to match but not sure which option to specify.