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18-171 Stepped Sash Guide, Alpine

Hi, this is David. I need to change my bad balance, and I looked your website, but I couldn't find the top and bottom shoe same as mine. Please help me to find the correct replacement. Thanks. All of my balance is 1/2" width, I need order different length. the metal part is 21 3/4", weight is 9 lbs, ... (cont.)

Hi, I am looking for a replacement for this top sash guide. It should be compatible with your 380 channel balance. I am not sure what the brand is but the locking mechanism says Linford.

Trying to identify this part as I have several broken on my windows. The windows were installed in 2003.

I have two windows that have two each of these. All four no longer lock into position, I think the tab that locks into the window frame has rusted away. Let me know which balance I need to replace all four of them.

The balances are 27" long. The sash guides also broke so i need to know which ones are compatible. Last thing is the top double paned window is frosted, do you sell those and are they easy to replace. Thanks

I believe I've identified the replacement parts but wanted to double check. Top Sash Guide as 18-008 and Channel Balance 27" 350 profile 2630. My windows have issues with the channel balance randomly shooting through the tops. Comparing all TSG's in the House most of them look to be in good shape bu ... (cont.)

I am looking for replacement top sash guides for my single hung window. Thanks

I am trying to identify a part in my window. The Sash balance is not staying within the window as it is lifted. It is staying up on top of the window. The window falls down and will stay up. The Sash balance looks in good shape, but on the actual window itself, I believe that the cap is the prob ... (cont.)

Hello. The Top Sash Guide (5/8" with the top hole 1/2" from top) is broken. I figure I will replace the rails as well. These are the photos. The only number on the slide rail is 243.

I need 2 different lengths and weight tolerances. The first ones are1/2 in wide and 34 inches long with wings and have 33 3 CO Caldwell printed on the side. The second ones are the same width with wings and are 28 inches by 1/2 inches and have 27 4 FP Caldwell printed on them. I tried but can't f ... (cont.)

Hello,I am unable to identify this sash carrier. Can you help with the correct one to purchase. I recently ordered channel balance ( the original ones are 2630) and sash carriers - order#1406386. I believe the channel balances are correct but not sure about the sash's. Can you please help and guide ... (cont.)

Hello, I think my SASH GUIDEs are broken and need replacement. The window will not stay open and the sash stays above the window because the sash guide wont hold the sash. I included photos to help identify the sash guide part. its 1 and 3/4's long, 5/8 wide. Not sure what the part number is. It lo ... (cont.)

Hello, I just installed the S390-30 : 30" Series 390 Channel Balances that is just purchased from you. The series is stamped 2930 on the balance channel. While installing, the balance twisted out is the window when I went down. I looked at the sash and saw the guide had been broken for a long time. ... (cont.)

Hello, need this part to force spring to come down with window.

Looking for anything that will work. The piece is screwed in to the window via the top hole.

I am having problems locating these, can you possibly help me figure out if you offer it? Overall height 1.75", .625" wide, bottom hole is the one used, it is located .875" from the top of the part. I am not sure what other dimensions you need. Any help would be appreciated. Thank you. ... (cont.)

I am in need of two parts for a Jordan window. One is the balance and the other is the plastic hook catch that goes on the top side of the sash. I have attached photos of each. Sash weighs 12 pounds. Your assistance would be appreciated.

Looking for this item that goes on the window side and is secured on with 2 screws. It acts like a stopper is my guess. Please let me know if you know what part number it is or what it is called. Thanks

My channel balance is 33 inches long, stamped 32 4. I was having trouble finding the right sash for the inside of my window, no tilt single window raise. In the picture I have one that has a spring and the other does not. The one that does not won't catch the channel balance on one side so it had da ... (cont.)

Do I order a 33" or 32" the only number on the balance is 32 5