Viewing all customer Discussions for:
17-010 Bracket, #13
17-010 Bracket, #13
Landlord
Sarasota, Florida
Jan 12, 2026
Landlord from Sarasota, Florida
Jan 12, 2026
Help Identify balance rod and shoe parts
I have 18" x 3/8" balance rods. What type of shoe? It looks llike partially broken off...?
Quick Learner
Sep 17, 2025
Quick Learner
Sep 17, 2025
Help with replacement hardware
Need replacement hardware kit to include pivot shoes 12" 3/8 non tilt The 12" balancer is for a bathroom window. I'm guessing a white tip
Home Owner
santa rosa ca
Apr 14, 2025
Home Owner from santa rosa ca
Apr 14, 2025
Spiral balancer parts
Hi, I have old Mercer windows from 1993? The parts are still in the windows themselves, so I don't know how to identify them. I am enclosing a picture of a sash clip that the window company told me to save to help identify when I ordered parts. Are you able to tell anything from this?I also do not ... (cont.)
Home Owner
USA
Mar 21, 2025
Home Owner from USA
Mar 21, 2025
spiral balance bracket issue
Dear sir/madam,I have some metal double pane, single hung window sashes that won't stay up. All the existing spiral balances are apparently broken beyond repair. So I'm in the process of replacing the spiral balances, 3/8ths, 30 inch. First window worked fine: on my second window not so much. I repl ... (cont.)
Contractor
Canada and Turks and C...
Oct 10, 2024
Contractor from Canada and Turks and Caicos
Oct 10, 2024
New springs etc
Hi , we have about 30 windows we are trying to restore , all need these spring arm's and other parts attached to it replaced , I've never worked with this style of window, can you help ? M
Home Owner
Mount Dora, FL
Sep 17, 2024
Home Owner from Mount Dora, FL
Sep 17, 2024
Spiral balances possibly from the 1940s - need help correctly replacing these
The bottom sashes (the only sashes I'm working on as the upper sashes are painted shut and won't be used anyway) are 9.4 lbs. The tube is 28" long and the diameter is 5/8". Thanks so much!
Quick Learner
Apr 18, 2023
Quick Learner
Apr 18, 2023
S400 spiral balance and shoe type
Not sure of shoe type for 3/8 inch S400 25 inch window balance vertical window. I need to replace 3 spiral balances, with 3 shoes and a tool to install. Thanks,
Home Owner
USA
Jan 6, 2023
Home Owner from USA
Jan 6, 2023
How to remove Balance Brackets
Hello, I'm replacing my balances (series 400 with the cross piece, 30", red bushing) on my non-tilt aluminum windows. Unfortunately, a couple of the brackets (bracket #13 17-010) have rusted out and are no longer attached to the window. Would you please advise on how best to remove these brackets ... (cont.)
Landlord
Texas
Mar 7, 2022
Landlord from Texas
Mar 7, 2022
17inch red spiral balances
I removed the old balances which were broken, any hardware to anchor the spiral to the bottom of the window sash is not there, never was. It appears that it is up in the channel out of sight. Anyway I replaced both,(from SWISCO), wound with the special tool, allowed the spiral to retract out of si ... (cont.)
Quick Learner
Florida
Jan 18, 2022
Quick Learner from Florida
Jan 18, 2022
Spiral Balance maybe Series 400
I need 2 that are 11" long, 6 that are 17" long and 6 that are 30 long.
Home Owner
Austin, TX
Feb 5, 2021
Home Owner from Austin, TX
Feb 5, 2021
Aluminum single hung non-tilting spiral balance tube
Can you tell me how to remove the spiral balances in this window? It is easy to see how to detach the top of the spiral balance. (see picture of top spiral balance connection) But there are no "screwed on" brackets at the bottom of the window which hold the bottom of the spiral balance. (see picture ... (cont.)
Quick Learner
Vero Beach, Fl 32960
Jan 22, 2020
Quick Learner from Vero Beach, Fl 32960
Jan 22, 2020
18 inch long balance for a 10 pound sash
The balance is 18 inches long and 3/8 inch thick. The sash weighs 10 lbs.
Home Owner
Texas
Jan 1, 2020
Home Owner from Texas
Jan 1, 2020
Window Balance
17 inch length tube and 3/8 inch diameter. White bearing. Spiral type.
Quick Learner
Blanchard Oklahoma
Oct 20, 2019
Quick Learner from Blanchard Oklahoma
Oct 20, 2019
Spiral balance broke
Hello, my name is David and I own and manage an apartment complex. I am needing some help identifying the parts needed for windows. I have one of them out but dont know how to get the other one out. It looks like there is a white nylon piece attached to the side of the window I think the bushing is ... (cont.)
Handy Person
San Antonio, TX
Apr 22, 2019
Handy Person from San Antonio, TX
Apr 22, 2019
Spiral Balance
Hi, I am a big DIY guy but have zero experiences with "spiral balances". I have a non-tilt window that needs two balances installed. I removed the screws from the tubes on both sides. I would like to replace both. Whats weird is that none of the windows in my home(18+) have plates on the bottom of t ... (cont.)
Home Owner
Del Rio, Tx
Apr 5, 2019
Home Owner from Del Rio, Tx
Apr 5, 2019
Spiral non tilt window balance
I?m trying to replace my window balance, when I took out the blance no shoe was attached to it. I checked other windows and they were the same. Serie 300 DH-R40, can you tell me what are the options available. I?m also looking for the snap in glazing. Thanks in advance!!
Quick Learner
woodinville
Aug 1, 2017
Quick Learner from woodinville
Aug 1, 2017
need window parts
This is what I know about the original parts.....they appear to be the 400 series with the 3/8"diameter, 26" long and the window itself weighs around 26 pounds. The clips are like the # 13 ones on your webpage. It's interesting how they mounted the # 13 clips to a 1/4" thick removable nylon "gli ... (cont.)
Home Owner
Fremont California
Jun 20, 2017
Home Owner from Fremont California
Jun 20, 2017
need help in identifying replacement spiral balance and bracket
Hello, I need your guidance in selecting a spiral balance and bottom sash bracket. These are for Mercer non-tilting windows. The existing spiral balance is 3/8" diameter, the tube length is 36", the rod extension is 5/8". The nylon bearing is degraded and looks to be a gray color (photo attached ... (cont.)
Handy Person
Sun City AZ
Mar 31, 2017
Handy Person from Sun City AZ
Mar 31, 2017
Window parts
1977 aluminum window, lower mounting bracket for spiral balancing spring on single hung window. Marked with a 51
Quick Learner
Corpus Christi
Jan 4, 2016
Quick Learner from Corpus Christi
Jan 4, 2016
Window parts
I wanted to know if you had any parts for my window. Its from the 1950s. Id like to restore rather than replace.The coils are a disaster and i can't open or shut the windows very easily. I think the black plastic balancers are broken also. It takes 2 different types. On one side there are 2 long bl ... (cont.)